Credit Unions Helping Credit Unions
United Solutions Company is committed to helping credit unions become stronger, more efficient, and profitable. The Credit Union Rescue Team was created based on the philosophy of credit unions helping credit unions.
The Credit Union Rescue Team is composed of voluntary advisors in the credit union industry with varying degrees of experience. Volunteering your time is easy! Simply fill out a volunteer form at the bottom of the page. Completing this form confirms potential advisors have agreed to spend at least 30 minutes to an hour per week for a ten-week period. During this time, the advisor will attempt to assist credit unions requesting guidance improve in the area of their expertise. Topics could include, investments to providing ideas to increase memberships, or helping generate new loans.
Potential credit unions seeking help anonymously fill out the form on the the bottom of this page as well. The form is sent to the CU Rescue Team administration at USC. The administration will pair credit unions and advisors accordingly, generate a financial analysis of the credit union for the advisor, and establish a kick off call. A credit union will only be assigned one advisor for a ten-week period. After the initial call, it will be up to the advisor and the credit union to schedule weekly meetings. During these meetings the advisor and the credit union will set goals, discuss procedures, and provide advice on all areas of the credit union.
If during the ten-week period, either the advisor or the credit union is not receiving the experienced they had hoped for, the CU Rescue Team will try to resolve any issues.
At the end of the ten-weeks, the credit union and advisor may choose to continue to work together. The credit union would be eligible to sign up for additional advisors on the rescue team website as well.
Participating in the Credit Union Rescue Team would be a great way for experienced credit union personnel to donate time. You may find you get as much as you give as a credit union advisor!
Testimonials
United Solutions helps us reduce rollovers and charge-offs by contacting our members at the early stages. They share our philosophy of helping members, treating them with respect, and ensuring they have a good experience even in difficult situations.
Carmen Feagin
Collection Manager
United Solutions provides us with an easy to use and setup backup solution, that through compression and deduplication allows us to backup more data faster and at a reduced cost.
Peter Olson
Director of Information Technology
USC always puts the needs of the credit union first. They build relationships and truly partner with us to find solutions to move the credit union to the next level. Their customer service is unmatched by any other IT vendor.
Lisa Connell
CEO
Volunteer My Advice
Upon signing up to join the Credit Union Rescue team, United Solutions will validate your credentials then place you on our website. We ask you be prepared to donate 30m to an hour of your time at least once a week to the credits unions who request the help of the CU Rescue Team. After the ten-week period has passed, both the advisor and the credit union will complete surveys for quality control purposes. Please specify your area of expertise and completely fill out your form below.
OR
Receive Your Advisor
Upon requesting an advisor, United Solutions will review your credentials and appropriately match you to an advisor. We ask you be prepared to donate 30m to an hour of your time at least once a week to meet with your advisor. After the ten-week period has passed, both the advisor and the credit union will complete surveys for quality control purposes. Please completely fill out your form below.
United Solutions Company provides 24/7, online, real-time credit union core data processing services. USC’s major service offerings include core data processing, imaging services, collections services, and Check21 hosted solutions.
1585 Summit Lake Dr # 300, Tallahassee, FL 32317 • PO Box 5496 Tallahassee, Florida 32314-5496 • 866-942-9186
Jim Giacobbe
President and CEO of United Solutions Company
Jim’s commitment to the credit union industry, innovative technologies, and team integrity has made him a respected and successful leader across the credit union service technology industry. Jim explains, “If we treat our customers and our staff with respect, offer best of breed technology, control expenses, and work hard to provide the best service possible we are way ahead of our competition. The formula for success isn’t that hard but being disciplined and staying on task is the challenge.”
Wesley Williams
Vice President of Information Technology at ValleyStar Credit Union
Wesley Williams chose to join the Credit Union Rescue Team because of the mantra “People Helping People.” Wesley believes this should extend beyond the field of membership and resonate with family, friends, coworkers and fellow Credit Unions. Wesley tributes others in the Credit Union industry for his accumulation of knowledge and expertise and feels it is only right that he return the favor others offered him.
Joshua Rodriguez
President and CEO of Missouri Valley Federal Credit Union
Joshua Rodriguez chose to join the Credit Union Rescue Team to keep collaboration and cooperation at the heart of the credit union movement. Joshua was excited by the opportunity to invest in the success of others. He recounted how he had received advice throughout his years and was ready for his opportunity to reciprocate.
Jan Page
President and CEO of Community South Credit Union
Jan Page joined the Credit Union Rescue Team due to the unique opportunity to work one on one with other executives. Jan noticed that the number of credit unions is shrinking and she believes that the market place is better when all credit unions not only survive, but thrive. Jan remembers her all her great mentors over the course of her career. She’s excited to pass along some of the knowledge and experience they were able to provide her.
Terence Field
SVP Finance of VSECU
Terence Field chose to join the Credit Union Rescue Team for the opportunity of sharing his experience with other credit unions. Terence has been able to manage many different aspects of operations. Terence believes in learning as much from one’s failures as well as one’s successes. Terence looks forward to the opportunity to learn the challenges credit unions are facing nationwide as he has learned credit unions face many similar challenges.
Kenny Ray
EVP and CLO of Community South Credit Union
Kenny Ray chose to be part of the team because that’s the credit union philosophy! He credits other credit union professionals for helping him get to where is today. With 15 years of experience in the credit union industry, Kenny is excited to be able to give back to the credit union industry.
Brian Smith-Vandergriff
Partner of FMIS Consulting
Brian Smith-Vandergriff chose to join the CU Rescue Team in hopes of leveraging his nearly two decades of experience in working with credit unions to help ensure the future of the Credit Union Movement. Brian states, “We collectively owe a debt of gratitude to the generations of credit union leaders that paved the way for our institutions and their ability to serve members’ needs.” He has been fortunate to work with credit unions of all sizes, business models, and fields of membership over the years. Brian is excited to draw on those experiences to assist in building credit unions of the future.
Craig Booth
Vice President and CIO of Island Federal Credit Union
Craig joined the Executive Team at Island in 2013 as the Vice President/CIO. Before coming to Island, Craig was the Vice President of Information Systems and Operations at Fiserv, Inc., an Economic Development\Information Technology Specialist for the National Credit Union Administration (NCUA), and Vice President of IT for SouthernMass Credit Union, respectively. Craig also served as an Auditor for the West Virginia Credit Union League and currently serves in the Army National Guard as a Chemical Weapons Specialist.
Sherman Louis
Information Technology System Administrator of Commonwealth One Federal Credit Union
Sherman Louis joined the Credit Union Rescue Team because he thought it was a great initiative that embody the credit union philosophy of co-operation. Sherman stated, “Sharing advice, experience and knowledge can only benefit and strengthen our institutions. The opportunity to provide assistance and to learn from other credit unions is definitely a plus.” Sherman believes this will foster a great partnership and connection where ideas and information can be shared between advisors and the Credit Union’s they are partnered with.
